Where are orders dispatched from?
All orders are carefully packed and dispatched from Perth, Western Australia with attention to detail and care.

Do you ship Australia wide?
Yes. We ship throughout Australia. Shipping options, timeframes, and pricing are available at checkout.

Is international shipping available?
International shipping may be available on selected pieces. Please refer to checkout details or contact us for further information.

What is your returns policy?
We accept returns on unused and unopened items within the stated return period. Due to the nature of some products and hygiene standards, certain items may not be eligible for return. Full details are outlined in our Returns Policy.

What if my order arrives damaged?
Should your order arrive damaged, please contact us promptly with your order number and images. We will resolve the matter with care.

Which payment methods are accepted?
We accept major credit and debit cards, PayPal, along with secure payment options supported by Shopify.

Can I amend or cancel my order?
Orders are processed promptly. If you require a change, please contact us as soon as possible and we will do our best to assist.

How is the digital gift card delivered?
The Mi.lang.ka Collective Digital Gift Card is delivered via email directly to you or the recipient, ready to be used at a time of their choosing.

When will the gift card arrive?
Gift cards are delivered instantly upon purchase, or you can set an allocated time. Making them ideal for both planned and last-moment gifting.

Can the gift card be used on all products?
Yes. The gift card can be redeemed across the full Mi.lang.ka Collective collection.

Does the gift card expire?
Our digital gift cards do not expire, allowing the recipient to choose when the moment feels right.

Can I include a personal message?
Yes. A personalised message can be added at checkout to accompany the digital gift card.