Shipping policy

At Mi.lang.ka Collective, each order is carefully prepared and packaged with intention and care. We are committed to delivering your products safely and as quickly as possible.

Processing Time

Once your payment has cleared, your order will be carefully prepared and processed within 1 to 3 business days.

Orders are not processed, packed, or shipped on weekends or public holidays. During busy periods such as product launches, promotions, or holiday seasons, processing times may be slightly extended. If this occurs, we will communicate any delays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Shipping Locations

We currently ship within Australia.

If you are located outside Australia and would like to place an order, please contact us at: info@milangkacollective.com and we will do our best to assist.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order size.

  • We may also offer:
  • Flat rate shipping
  • Free shipping promotions
  • Limited time shipping offers

These will be clearly displayed at checkout when available.

Delivery Timeframes

Estimated delivery timeframes after dispatch:

  • Standard Shipping Australia: 3 to 10 business days
  • Express Shipping Australia: 1 to 4 business days

Delivery times may vary depending on your location, particularly for regional or remote areas.

Please note these timeframes are estimates only and may be affected by courier delays, peak periods, or unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive tracking details via email. You can use this information to monitor your delivery progress.

If you have not received your tracking details within 3 business days, please contact us at: info@milangkacollective.com

Delivery Issues

Mi.lang.ka Collective is not responsible for:

  • Incorrect shipping addresses provided at checkout
  • Delays caused by courier services
  • Lost or stolen parcels once marked as delivered

Please ensure your shipping information is correct before completing your order.

If your parcel arrives damaged, please refer to our Returns and Exchange Policy and contact us within 15 days of receiving your order.

Incorrect Address

If you have entered an incorrect address, please contact us as soon as possible. If your order has not yet been dispatched, we will do our best to update your details.

If your order has already been shipped, we are unable to make changes.

Contact Us

If you have any questions about your order or shipping, please contact us at:

Email: info@milangkacollective.com
Business Name: Mi.lang.ka Collective
Company: Mi.lang.ka Australia PTY LTD